Votazz Support
Have a question or feedback? Reach out to the Votazz team for prompt assistance.
How to Get Help
To allow for faster and more accurate responses please include as much information as possible on your initial request.
What to Include
- Version of the Votazz app
- Version of the Atlassian host product (Jira/Bitbucket)
- Web browser and version
- Steps to recreate the issue
- Examples and screenshots
- Error messages from logs (if any)
Response Time
We respond to all support requests
within 1 business day.
Get in Touch
Frequently Asked Questions
How fast will I get a response?
We aim to respond to all support requests within one business day. Critical issues affecting production are prioritized.
Do you offer phone support?
We provide email and portal support only. This allows our team to give detailed, well-researched answers and keep a record of all interactions.
Can I request a feature?
Yes! We welcome feature requests. Send your ideas to support@votazz.co and we’ll evaluate them for our roadmap.
How do I report a security issue?
For security vulnerabilities, please email support@votazz.co with “SECURITY” in the subject line. We participate in the Atlassian Marketplace Security Bug Bounty Program.
Where can I find documentation?
All product documentation is available at docs.votazz.co.