Privacy Policy & Terms of Use

How we handle your data and the terms governing the use of Votazz products.

Privacy Policy

Last updated: April 2026

Votazz Software (“Votazz”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website (votazz.co), our Atlassian Marketplace apps for Jira and Bitbucket, and our support services.

1. Information We Collect

Personal Information: Name, email address, company name, and job title when you contact support, request a trial, or fill out forms on our website.

App Configuration Data: Settings you configure within our Atlassian apps (e.g., webhook URLs, notification preferences, filter rules). This data is stored within your Atlassian instance and only accessed by us when you explicitly request support.

Atlassian Marketplace Data: When you install our apps, Atlassian Marketplace shares your contact email and license information with us as the vendor. We do not access your Jira/Bitbucket issues, repositories, or user data.

Usage and Analytics Data: Anonymized usage data such as which features are used most, error reports, and performance metrics. This helps us improve our products.

Website Analytics: When you visit votazz.co, we collect information via cookies and tracking technologies including IP address, browser type, pages visited, time on site, and referring URL.

2. How We Use Your Information

To provide, maintain, and improve our products and services
To respond to support requests and customer inquiries
To send important updates about our products (security patches, version changes)
To analyze website usage and improve user experience
To comply with legal obligations
To detect, prevent, and address technical issues or security incidents

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our website and business:

Google Analytics & Google Tag Manager — website usage analytics
Atlassian Marketplace — license management and customer information
Email service providers — to deliver support responses and product updates

Each third-party service has its own privacy policy. We recommend reviewing them.

4. Cookies & Tracking

Our website uses two types of cookies:

Essential cookies — necessary for the website to function (session management, security)
Analytics cookies — Google Analytics cookies to understand how visitors use our site

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

5. Data Retention

Support emails: retained for as long as needed to provide ongoing support, then archived for up to 3 years for reference
App configuration data: stored in your Atlassian instance; deleted when you uninstall the app
Application logs: retained for a maximum of 30 days for troubleshooting
Analytics data: retained per Google Analytics defaults (currently 14 months)
License records: retained as required by Atlassian Marketplace and tax law

6. Data Storage & Security

All data is stored securely with industry-standard encryption (TLS in transit, AES-256 at rest where applicable). We participate in the Atlassian Marketplace Security Bug Bounty Program.

While we follow industry best practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

Votazz operates internationally. Your information may be transferred to and processed in countries other than your own (including Australia, the United States, and the European Union). When transferring data internationally, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) where required by GDPR.

8. Your Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

Right to Access: request a copy of the personal data we hold about you
Right to Rectification: request correction of inaccurate or incomplete data
Right to Erasure (“Right to be Forgotten”): request deletion of your personal data
Right to Restriction: request that we limit processing of your data
Right to Data Portability: request your data in a portable format
Right to Object: object to processing based on legitimate interests
Right to Withdraw Consent: withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us at support@votazz.co. We will respond within 30 days.

9. Children’s Privacy

Votazz products are intended for business use. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights, contact us at:

Email: support@votazz.co
Address: Votazz Software, 1420 5th Ave, Suite 2200, Seattle, WA 98101, USA

Terms of Use

1. Acceptance of Terms

By accessing or using Votazz products and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. License

Use of Votazz apps is governed by the End User License Agreement available on the Atlassian Marketplace. Each app is licensed per user tier as published on its Marketplace listing.

3. Support & Maintenance

Active subscriptions include email support and updates. Support hours are Monday – Friday, 9am – 5pm AEST/AEDT.

4. Refunds

All purchases are subject to the Atlassian Marketplace refund policy. New purchases include a 30-day money-back guarantee.

5. Acceptable Use

You agree not to use Votazz products for any unlawful purpose, to violate any third-party rights, or to attempt to gain unauthorized access to any systems or networks.

6. Limitation of Liability

Votazz products are provided “as is” without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the amount paid for the product in the 12 months preceding the claim.

7. Contact

For questions about these terms, contact us at support@votazz.co.